> ## Documentation Index
> Fetch the complete documentation index at: https://services.docs.growcrm.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize Order, Payment, and Subscription Email Alerts

> Edit the six automatic email notifications GrowCRM sends to clients and your team after orders, payments, and subscription failures.

The Products & Services module automatically sends email notifications when key events occur — a new order is placed, a payment is received, or a subscription payment fails. The **Email Templates** section, found under **Settings → Products & Services → Email Templates**, lets you customise the subject line and body of each of these emails so they match your brand's voice and include the information most relevant to your customers and team.

## Available Templates

There are six templates in total: three sent to the **client** and three sent to your **team** (admins). Each template fires independently, so you can craft different messaging for your customers versus your internal notifications.

| Template                    | Recipient     | Sent When                                                       |
| --------------------------- | ------------- | --------------------------------------------------------------- |
| New Order                   | Client        | Immediately after a customer completes checkout.                |
| Payment Received            | Client        | When any payment is received, including a subscription renewal. |
| Subscription Payment Failed | Client        | When a recurring subscription payment fails to process.         |
| New Order Received          | Team (admins) | Immediately after a customer completes checkout.                |
| Payment Received            | Team (admins) | When any payment is received.                                   |
| Subscription Payment Failed | Team (admins) | When a recurring subscription payment fails to process.         |

## Merge Variables

Merge variables are placeholders you insert into a template's subject or body. When the email is sent, GrowCRM replaces each placeholder with the actual value for that transaction. This lets you write a single template that produces personalised emails for every recipient without manual effort.

Common merge variables include:

| Variable         | Replaced With                                     |
| ---------------- | ------------------------------------------------- |
| `{client_name}`  | The full name of the client who placed the order. |
| `{service_name}` | The name of the service or product purchased.     |
| `{amount}`       | The payment amount for the order or renewal.      |
| `{order_url}`    | A direct link to the order record in the CRM.     |

<Note>
  The complete list of available merge variables is displayed inside the template editor itself. Open any template to see the full set of variables you can use — different templates may expose different variables depending on the event they cover.
</Note>

## Editing a Template

<Steps>
  <Step title="Open Email Templates">
    Go to **Settings → Products & Services → Email Templates**.
  </Step>

  <Step title="Select a template">
    Click the template you want to edit from the list. The editor opens with the current subject and body.
  </Step>

  <Step title="Customise the subject and body">
    Update the subject line and body text. Use any of the merge variables shown in the editor sidebar to insert dynamic values. Format the body using the rich-text toolbar.
  </Step>

  <Step title="Save your changes">
    Click **Save** to apply the updated template. Your changes take effect immediately for all subsequent emails triggered by that event.
  </Step>
</Steps>

<Tip>
  Keep client-facing templates concise and action-oriented. Include `{order_url}` in the **New Order** and **Payment Received** client templates so customers can access their order details with one click.
</Tip>