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When a customer purchases a recurring service, GrowCRM links a live subscription to that order and keeps it updated throughout the billing relationship. This page covers how subscription information is displayed inside an order, what happens automatically on each renewal, and how to cancel a subscription — including what cancellation does and does not do to the customer’s billing.

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The Subscription Section

Every order created from a recurring service includes a Subscription section in the order detail view. This section gives you a real-time summary of the subscription’s state:

Subscription ID

The unique identifier assigned by the payment gateway (Stripe or PayPal). Use this ID to look up the subscription directly in your gateway dashboard.

Status

The current state of the subscription — Active, Cancelled, or another gateway-reported status.

Billing Cycle

The renewal frequency for this subscription, such as monthly or annually, as configured on the service at the time of purchase.

Last Renewed

The date of the most recent successful renewal payment. This field updates automatically after every successful billing event.

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How Renewals Work

GrowCRM tracks renewals automatically. After each successful billing cycle, the Last Renewed date in the Subscription section updates to reflect the most recent payment date. You do not need to take any action between billing cycles — the subscription record stays up to date on its own.
For a full payment history, visit your Stripe or PayPal dashboard directly. GrowCRM displays the latest subscription state but your payment gateway is the authoritative source for all transaction records.

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Cancelling a Subscription

To stop future billing for a recurring order, open the order detail view and click Cancel Subscription.
Cancellation does not issue a refund for any amount already charged. If a refund is required, process it separately in your payment gateway dashboard — Stripe or PayPal — after cancelling the subscription.
Here is what happens after you click Cancel Subscription:
1

Cancellation is queued

GrowCRM queues the cancellation request. The subscription is not cancelled instantly — the process is handled asynchronously in the background to ensure reliable communication with the payment gateway.
2

Gateway confirmation is requested

GrowCRM sends the cancellation instruction to Stripe or PayPal. If the gateway does not confirm immediately, GrowCRM retries the request automatically several times before marking the cancellation as failed.
3

Status updates to Cancelled

Once the payment gateway confirms that the subscription has been stopped, the subscription status in GrowCRM updates to Cancelled. The order record is preserved for your records.
Because cancellation is queued and processed asynchronously, you may see a short delay between clicking Cancel Subscription and seeing the status change to Cancelled. Refresh the order detail view after a minute or two to see the updated status.

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Subscription vs. Order Status

It is important to understand the difference between the order status and the subscription status, as they are tracked separately: Cancelling a subscription updates the subscription status to Cancelled but does not automatically change the order status. If you want the order status to reflect the cancellation, update it manually in the Billing section.

Orders Overview

Review order details, statuses, and how to delete an order record.

Payment Gateways

Configure Stripe and PayPal, and process refunds through your gateway.